Updated October 22, 2026
Planning a visit to Aevua Medical Spa in Livingston, NJ? Please review the deposit, cancellation, rescheduling and no-show terms below before you book. Contact us if anything in your confirmation differs from these terms.
Key booking terms
- Deposit: $40 is required for every appointment, including a complimentary consultation.
- Notice: Cancel or request a reschedule at least 48 hours before the scheduled start time.
- Timely cancellation: We refund the $40 deposit to the original payment method.
- Late change or no-show: The $40 deposit is forfeited and a separate fee of 50% of the scheduled service's regular retail price applies. The 50% amount is calculated before discounts, promotions, vouchers, membership benefits or credits. We do not apply two separate 50% fees to one missed appointment.
Booking and your deposit
Book through our online booking service, call 973-313-5601, visit us in person, or email contact@aevua.com. Email requests are not appointments until confirmed. A valid authorized payment method and $40 deposit are required for each booking. The scheduled service price, deposit and potential fees should be disclosed before you complete the booking. Providing a card does not authorize unrelated or undisclosed charges.
After you attend a paid service, the $40 deposit is applied toward that service. If the service price is less than $40, the remaining deposit amount is refunded to the original payment method or credited to your client account. A complimentary consultation has a $0 service price but still requires the $40 booking deposit: after you attend, it is credited toward a service if you proceed, or refunded to your original payment method if you decide not to proceed.
Canceling or rescheduling
Give at least 48 hours' notice, counted backward from your appointment's scheduled start time. For example, for a Friday 2 p.m. appointment, notify us by Wednesday 2 p.m. Call 973-313-5601 or email contact@aevua.com. An after-hours voicemail or received email is timed when received. If an online cancellation or rescheduling option is available, retain its confirmation. A text-message reply is not official cancellation notice; if the online option is unavailable, contact us by phone or email.
If you cancel with at least 48 hours' notice, we refund the $40 deposit to the original payment method and do not assess a cancellation fee. If you reschedule with at least 48 hours' notice, contact our team to confirm how the deposit will be applied to the new appointment.
Late changes and missed appointments
A cancellation or reschedule requested less than 48 hours before the scheduled start time forfeits the $40 deposit plus a separate fee equal to 50% of the scheduled service's regular retail price before discounts, promotions, vouchers, membership benefits or credits. The same deposit forfeiture and separate 50% fee apply to a no-show. For a complimentary $0 consultation, 50% of its $0 regular retail price is $0, so the late-change or no-show charge is the forfeited $40 deposit only.
A no-show includes not attending without notice, canceling less than two hours before the appointment, or arriving more than 15 minutes late when the provider determines there is insufficient time to complete the service safely. We do not charge both a late-change fee and a separate no-show fee for the same appointment. Staff review and manually process any applicable fee using the authorized payment method; the booking platform does not automatically charge it. Ask us for a breakdown or to review a disputed charge.
Confirmation, preparation and safety
Check your confirmation for the date, time, service and location. Reminders are a convenience and are not guaranteed. Contact us about an error or a missing confirmation. Intake and treatment forms are ordinarily renewed annually, but relevant health changes, your current plan and your willingness to proceed are confirmed at each visit. A material change or legal requirement may call for additional consent sooner. Booking or payment does not guarantee treatment eligibility or same-day service.
A short late-arrival grace period may be possible, subject to safe service and the remaining schedule. Arriving 11–15 minutes late may require a shorter, clinically adequate service or rescheduling; we explain any price or fee before you agree. Other clients' appointments will not be delayed to accommodate lateness.
Follow the preparation instructions for your actual service and tell us promptly about health changes, sun exposure, reactions or a preparation concern. Do not stop prescribed medication without guidance from your prescribing clinician. A medical postponement or preparation issue is reviewed individually rather than automatically treated as a chargeable missed appointment. Emergencies and reasonable accommodation requests receive individual review.
Memberships, guests and special circumstances
Written membership or promotional exceptions accepted at booking remain effective. Founding-member descriptions may include a once-per-calendar-year grace cancellation or credit-preservation terms; the applicable member agreement controls. We honor more favorable written offer terms accepted for a specific booking and do not use a website summary to remove purchased rights.
Contact us before arranging a minor's visit so we can confirm age restrictions and representative consent. Please arrange care for young children who are not patients, or contact us about an accommodation need. Treatment-room guests require the client's permission and appropriate privacy and safety arrangements. We consider support persons, interpreters and service-animal requests individually under applicable law.
Repeated missed appointments may lead to discussed prepayment or scheduling restrictions consistent with accepted terms and applicable law. Any change to a membership or clinical relationship must respect applicable refunds, records access, necessary follow-up and continuity-of-care duties.
Questions and fee review
Call 973-313-5601 or email contact@aevua.com. Aevua Medical Spa is at 449 W Mt Pleasant Ave, Suite 1, Livingston, NJ 07039. Please do not send sensitive medical details in ordinary email; ask us for an appropriate channel. For an emergency, call 911. This policy does not waive rights that cannot legally be waived.